Terms & Conditions

1. Introduction

Welcome to ka99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and ka99 ("we", "us", "the Platform") governing your access to and use of all products and services available at https://ka99.one, including live casino games, slots, cricket betting, and all other wagering activities.

By registering an account, depositing funds, or placing any bet on the ka99 platform, you confirm that you have read, understood, and unconditionally agree to these Terms in their entirety. If you do not agree with any part of these Terms, you must cease using the platform immediately. These Terms should be read alongside our Privacy Policy and Responsible Gaming guidelines, all of which form part of the overall agreement between you and ka99.

2. Eligibility & Age Verification

To register and maintain an active account on ka99, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. ka99 operates on a strict 21+ only policy in line with responsible gaming standards applicable to the Bangladesh market.
• You must be the registered account holder and acting entirely on your own behalf, not as an agent or representative of any third party.
• You must provide accurate, complete, and up-to-date personal information during registration and promptly update it should any details change.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by applicable local law.

ka99 reserves the right to request identity verification documents (such as a national ID card or passport) at any time. Failure to complete KYC verification within the stipulated period may result in account suspension or cancellation of pending withdrawals.

3. Account Registration & Security

Each player is permitted to maintain one (1) account on ka99. The creation of multiple accounts by the same individual for any purpose — including to circumvent bonus restrictions or account bans — is strictly prohibited and may result in permanent closure of all associated accounts and forfeiture of any balances held.

• You are solely responsible for keeping your username and password confidential. Do not share your login credentials with anyone.
• If you suspect unauthorized access to your account, you must notify ka99 support immediately via email at [email protected].
• ka99 will never ask you to share your password via email, live chat, or any other communication channel. Any such request should be treated as fraudulent.
• Account ownership is non-transferable. You may not sell, gift, or otherwise transfer your ka99 account to any other person under any circumstances.

ka99 reserves the right to suspend or permanently close any account found to be in breach of these registration and security requirements, with or without prior notice.

4. Deposits, Withdrawals & Payments

ka99 supports deposits and withdrawals exclusively through verified Bangladeshi payment methods. Accepted channels include bKash, Nagad, Rocket, Upay, and select local bank transfer options such as Dutch-Bangla Bank, BRAC Bank, and City Bank. All payment amounts are denominated in Bangladeshi Taka (৳).

• All deposits must be made from payment accounts registered in your own legal name. Third-party deposits are strictly prohibited.
• Withdrawal requests are processed within 24-72 hours, subject to successful identity verification and applicable wagering requirement completion.
• ka99 reserves the right to delay or decline any withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or a violation of these Terms.
• Minimum and maximum deposit and withdrawal limits apply and are displayed at the time of transaction. These limits may vary by payment method.

ka99 does not charge any platform-side fees for standard deposits or withdrawals, though your payment provider may impose their own transaction charges. Players are advised to confirm applicable fees with their chosen payment service before initiating a transaction.

5. Bonuses & Promotions

ka99 offers various promotional bonuses including welcome bonuses, reload bonuses, free spins, and cashback offers to eligible players. All bonuses are subject to the specific terms published at the time of the promotion and to the general bonus conditions set out below:

• All bonus funds are subject to a wagering requirement (rollover), which must be completed in full before any bonus-derived winnings can be withdrawn. The applicable rollover multiplier is stated on each individual promotion page.
• Bonuses are valid for a limited period only, as specified in the promotional terms. Uncompleted wagering and expired bonus balances will be forfeited automatically upon expiry.
• Only one bonus may be claimed per player per promotional period unless the promotion explicitly states otherwise. Bonus stacking is prohibited.
• ka99 reserves the right to cancel, amend, or withdraw any bonus offer at any time without prior notice if there is evidence of abuse, misuse, or if the promotion has been activated in error.

6. Responsible Gaming

ka99 is committed to promoting safe, responsible, and enjoyable gaming for all players aged 21 and above. We recognize that for some individuals gambling can become problematic, and we have put in place the following safeguards:

• Deposit limits and session time limits can be set by contacting our support team, helping players stay in control of their gaming activity.
• Players who wish to take a temporary break can request a time-out or self-exclusion period of up to six months via our 24/7 support channel.
• Minors (under 21 years) are strictly prohibited from using the platform. Any account found to be operated by a minor will be closed immediately and all funds forfeited.

If you believe that your gambling habits are negatively affecting your life or the lives of those around you, we strongly encourage you to seek help. Resources and self-assessment tools are available through our Responsible Gaming page. Our support team can also guide you to appropriate assistance in Bangladesh.

7. Prohibited Activities

The following activities are strictly prohibited on the ka99 platform. Engaging in any of these activities may result in immediate account suspension, permanent ban, and forfeiture of all funds held:

• Using any software, bots, scripts, or automated tools designed to gain an unfair advantage over the platform or other players.
• Collusion with other players, bonus abuse, arbitrage betting, or any form of coordinated wagering designed to exploit promotional offers.
• Depositing or withdrawing funds through payment methods registered under a different person's name or identity.
• Providing false or misleading information during account registration, identity verification, or any customer support interaction.
• Any attempt to exploit software bugs, errors in odds, or glitches within the platform's gaming or betting systems.

ka99 actively monitors all accounts for suspicious patterns and reserves the right to request justification for any unusual wagering behaviour. All decisions regarding account suspension or closure are at the sole discretion of ka99 and are final.

All content on the ka99 platform, including but not limited to software, game interfaces, logos, graphics, text, promotional materials, and the overall site design, is the exclusive intellectual property of ka99 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal entertainment purposes.

You may not copy, reproduce, distribute, modify, display, perform, or create derivative works from any part of the ka99 platform without our express prior written consent. Unauthorised use of any ka99 intellectual property may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ka99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform or any of its services. This includes, without limitation, losses resulting from system downtime, payment processing delays, technical errors, or changes to game rules or odds.

ka99 provides its services on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Players access and use the platform entirely at their own risk.

10. Amendments to These Terms

ka99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. We may also notify registered players via email or an in-platform notification. It is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of the platform following any such change constitutes your acceptance of the revised Terms.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable to online gaming operations in the jurisdiction in which ka99 is registered and operates. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be submitted to ka99's internal dispute resolution process by contacting our support team at [email protected].

ka99 aims to resolve all player disputes fairly and promptly, typically within 10 business days of receiving a formal complaint. If you remain unsatisfied with the outcome, you retain your right to seek resolution through the appropriate legal channels available in your jurisdiction.