ka99 Privacy Policy

At ka99, your privacy is a fundamental priority. This Privacy Policy explains in plain language what personal information we collect when you use our platform, how we use that information, who we may share it with, and the rights available to you as a user. This policy applies to all services offered through ka99, including live casino, sports betting, slots, cricket betting, and any other features accessible on our website.

By registering an account and using ka99, you confirm that you have read and agreed to the terms set out in this Privacy Policy. We encourage all players — whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — to review this document carefully so that you are fully informed about how your data is handled.

1. Information We Collect

To create your ka99 account and provide our full range of services, we need to collect certain categories of personal information. We collect only what is genuinely necessary to deliver a safe, fair, and enjoyable gaming experience. The information we gather falls broadly into two categories: information you provide directly to us and information we collect automatically as you use our platform.

Information You Provide

• Full name, date of birth, and contact details such as email address and phone number
• Username and password chosen during account registration
• Identity verification documents, such as a national ID card or passport, where required
• Payment and financial details, including your bKash, Nagad, or Rocket mobile banking number, and transaction records

Information Collected Automatically

• Device and browser information, including IP address, device type, operating system, and browser version
• Usage data such as pages visited, games played, session duration, and click behaviour on our platform
• Cookie data and similar tracking technologies as described in the Cookies section of this policy

2. How We Use Your Information

The personal data we collect is used exclusively to operate and continuously improve the ka99 platform. We do not use your data for any purpose that is incompatible with why you provided it. Specific uses include the following:

• Creating and managing your player account, verifying your identity, and ensuring account security
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• Providing customer support, responding to enquiries, and resolving account or transaction disputes
• Sending service-related communications such as deposit confirmations, withdrawal notifications, and important account updates
• Complying with responsible gaming obligations and identifying at-risk players to offer appropriate support and tools
• Analysing platform usage to improve game offerings, site performance, and the overall player experience

Where you have opted in to marketing communications, we may use your email or phone number to inform you of promotions, bonuses, and seasonal offers relevant to the Bangladesh market. You can withdraw your marketing consent at any time by contacting our support team.

3. Sharing Your Information

ka99 does not sell, rent, or trade your personal information to third parties. There are, however, specific circumstances under which we may share your data with trusted partners to fulfil our operational and legal obligations. All third parties with whom we share data are contractually bound to handle that data with an equivalent level of care and confidentiality.

Payment Processors

To complete transactions on your behalf, we share the minimum necessary payment data with payment processors and mobile banking partners including bKash, Nagad, Rocket, and Upay. These partners handle your financial data under their own strict security standards.

Technology and Service Providers

We work with third-party technology partners — such as game providers like Pragmatic Play, Evolution Gaming, and Spribe — to deliver game content on our platform. These providers may receive limited technical data (such as session tokens) strictly necessary to load and run their game software. They do not receive your full personal profile.

Legal and Regulatory Obligations

We may disclose your information to law enforcement authorities, regulatory bodies, or judicial proceedings where we are legally required to do so. In such cases, we will disclose only the information strictly required by the applicable legal request, and we will endeavour to notify you of such disclosure where legally permissible.

4. Payment and Financial Data

Given that ka99 processes real-money transactions, financial data is handled with exceptional care. We support popular Bangladeshi payment methods, and the security of every transaction is paramount. Key points regarding payment data:

• Full payment card or bank account numbers are never stored on ka99 servers; only transaction references are retained
• Mobile banking numbers (bKash, Nagad, Rocket, Upay) are stored in encrypted form and used solely for processing your requested transactions
• All deposit and withdrawal records are retained to meet our anti-money-laundering and responsible gaming compliance requirements

5. Cookies and Tracking Technologies

ka99 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and gather analytics data that helps us understand how our platform is being used. A cookie is a small text file placed on your device by our website. You can control or delete cookies through your browser settings, though doing so may affect the functionality of certain features on ka99.

Essential Cookies

These cookies are strictly necessary for the website to function correctly. They enable core features such as user login sessions, navigation, and access to secure areas of the site. You cannot opt out of essential cookies without significantly impairing your ability to use ka99.

Analytics Cookies

We use analytics cookies to understand which pages are visited most frequently, how long users spend on each section, and where navigational issues might exist. This data is aggregated and anonymised — it is never used to personally identify any individual player.

Preference Cookies

Preference cookies allow ka99 to remember choices you make — such as your preferred language or display settings — so that you enjoy a more personalised experience each time you visit. You can disable these cookies in your browser, though your preferences will then need to be reset on each visit.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter in order to fulfil the purposes described in this policy. Specifically, account information and transaction records are retained for a minimum period of five years from the date of your last transaction, in line with standard financial record-keeping requirements applicable to online gaming platforms.

When data is no longer required for any of the purposes described above, we securely delete or anonymise it so that it can no longer be linked back to you as an individual. If you request account closure, we will process your request and erase all non-legally-mandated data within 30 days of your request being confirmed.

7. Your Rights

As a user of ka99, you have meaningful rights in relation to the personal data we hold about you. We are committed to respecting and facilitating these rights promptly and without undue delay. Your key rights are as follows:

• Right of Access — you may request a copy of the personal data we hold about you at any time, free of charge
• Right to Rectification — if any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay
• Right to Erasure — subject to our legal obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes it was collected
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances, such as while a dispute is being resolved
• Right to Withdraw Consent — where data processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of the above rights, please contact our support team at [email protected]. We will verify your identity before processing any rights request and will respond within 30 days. There is no charge for submitting a rights request.

8. Security Measures

ka99 takes the security of your personal data seriously. We employ industry-standard SSL (Secure Sockets Layer) encryption on all data transmissions between your device and our servers. Access to personal data within our organisation is strictly limited to authorised personnel who need it to perform their job functions, and all such staff are bound by confidentiality obligations.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we commit to notifying affected users promptly in the unlikely event of a data breach that poses a risk to your rights or freedoms. If you believe your ka99 account has been compromised, please contact us immediately at [email protected].

9. Third-Party Links

Our platform may contain references to third-party game providers and payment partners whose own privacy policies govern the data they independently collect. ka99 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you interact with through our platform, particularly those of game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as mobile banking providers bKash, Nagad, Rocket, and Upay.

10. Children's Privacy and Age Restriction

ka99 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data from our systems. Parents and guardians are encouraged to use parental controls and monitoring tools to prevent minors from accessing online gambling platforms. If you suspect that a minor has registered on ka99, please contact us immediately at [email protected] so that we can investigate and act promptly.

11. Changes to This Privacy Policy

ka99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of ka99 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We strongly encourage you to revisit this page periodically — particularly before making any significant transaction — to stay informed of how your data is being handled. The version of the policy in effect on the date of any transaction governs the handling of data collected on that date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ka99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24 hours a day, 7 days a week, and aim to respond to all data-related enquiries within one business day.

Our support team handles all privacy enquiries in strict confidence. Please include your registered username or account email in your message so that we can locate your record quickly and respond accurately. We do not share the contents of any privacy enquiry with any party other than the team members directly responsible for resolving it.